Terms of Use

Last updated: 9 July 2026

These Terms of Use ("Terms") govern your access to and use of the mindelund.com website (the "Mindelund" service) and related services (the "Service"), operated by ANCVAJ s. r. o., a company registered in the Slovak Republic (Commercial Register of the District Court Žilina, section Sro, insert No. 85196/L) under company ID (IČO) 56 298 731, with its registered office at Lúčna 1014/9, 014 01 Bytča, Slovakia ("we", "us", "our").

By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. The Service

mindelund.com (the "Mindelund" service) is an online memorial garden for pets. The Service allows you to create memorials for your pets, upload their photos, add names, dates and epitaphs, light virtual candles, place memorial items (bouquets, wreaths, lanterns and more), leave guest-book messages, and — optionally — acquire your own family garden (a private world).

2. Eligibility

You must be at least 16 years old (or the minimum age required to consent to processing of personal data in your country of residence) to create an account. By using the Service you confirm that you meet this requirement.

3. Accounts and sign-in

3.1. Sign-in uses a passwordless magic-link sent to your email address. You are responsible for keeping access to your email account secure.

3.2. You are responsible for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized use.

3.3. You agree to provide accurate information and to keep it up to date.

4. Prices, payments and products

4.1. What is free. Creating an account, browsing the world, leaving a guest-book message, a basic memorial on an ordinary plot, and the free memorial items (candle, little heart, wildflower) are free of charge. All other items listed below require payment.

4.2. Memorials. The prices in the table are base (minimum) prices. The final price of a particular plot depends on its location (see clause 4.3) and is always shown before you confirm payment.

4.3. How location affects the price. Plots in desirable locations cost more: the price is multiplied by a factor of up to approximately 2.6× near the central square, decreasing towards the edges. On remote islands the price is multiplied by a further 3×, and the free Basic memorial is not available free of charge there (the lowest island price is derived from a €1.99 base). A free Basic memorial may not be placed on premium plots near the square either. You see the final amount before payment and pay exactly that amount.

4.4. Upgrading a memorial type. You may purchase a higher memorial type for an existing memorial. You are charged the full price of the target type at that plot (not the difference); the amount originally paid is neither deducted nor refunded.

4.5. Memorial items. These are placed at a memorial and have a limited duration ("Duration"), after which they disappear automatically. Item prices are fixed and do not depend on the plot location.

Seasonal items can be purchased only during the period stated. "Permanent" means the item remains for as long as the memorial it is placed on exists — not forever, regardless of the duration of the Service (see clauses 8 and 10).

4.6. Family gardens (private worlds). A one-off purchase of your own private world accessible only to you (and the administrator); you may optionally make it readable by others. The memorial types listed in the table are included in the price of the garden — you do not pay for them again inside it.

A family garden does not include memorial items or the Crypt type.

4.7. Prices are final and include VAT. All amounts shown above and in the app are in euro (EUR) and are final — VAT is included and nothing is added to the price. We may change prices (including the location multipliers) at any time; changes do not affect purchases already completed. Where an item is temporarily unavailable or marked as coming soon, it cannot be purchased.

4.8. Payments and seller. Payments are processed by Stripe Managed Payments. For paid items in the Service, the seller of record (Merchant of Record) is Sold through Link, LLC, a Stripe affiliate (USA) — not ANCVAJ s. r. o. Your card statement and receipt will therefore show the descriptor *`LINK.COM MINDELUND`. The tax document (payment receipt or invoice) is issued by Link, not by ANCVAJ s. r. o.; ANCVAJ does not separately invoice you for individual purchases. The VAT applicable to your country of residence is calculated, collected and remitted by Link. Order management and payment support are handled by Link via link.com (support at support.link.com**). The amount may be automatically converted into your local currency at payment (we list our prices in euro, EUR). We do not store your full card details. By making a purchase you also accept Link's/Stripe's terms. ANCVAJ s. r. o. remains the operator of the Service and the controller of your personal data under the GDPR (see the Privacy Policy).

4.9. Digital content and right of withdrawal. All paid items are digital content that is not supplied on a tangible medium and is made available immediately. If you are an EU consumer, you generally have a 14-day right of withdrawal. For digital content not supplied on a tangible medium, this right is lost only if all of the following conditions are met at the same time: (a) you gave your prior express consent to performance beginning before the end of the 14-day period; (b) you acknowledged that you thereby lose your right of withdrawal; and (c) you received confirmation of this on a durable medium (e.g. by email). If any of these conditions is not met, your right of withdrawal remains.

4.10. Refunds. Because the seller of record is Link (see clause 4.8), any refund is handled by Link as Merchant of Record. Link may issue a refund in accordance with its own rules and terms. Where you retain a right of withdrawal under clause 4.9, the refund is likewise handled by Link. Matters relating to payment, refunds or invoices should be directed to Link support (support.link.com). Complaints about the product or service itself (e.g. a feature fault, memorial content) should be raised with us at [email protected]. The address [email protected] is also a human point of contact — if you write to us about a payment or refund, we will forward it to Link without undue delay.

4.11. Access after a refund. In the event of a full refund or a valid withdrawal, we reserve the right to suspend or remove access to the paid features and to the content of the memorial garden concerned. The handling of personal data associated with such a memorial is governed by our Privacy Policy and our accounting retention obligations.

4.12. Item duration and neglect. The expiry of a memorial item (e.g. a candle burning down) and the resulting change in the memorial's appearance are an intentional feature of the Service, not a defect, and give rise to no right to a refund.

5. User content (photos and memorials)

5.1. You may upload photos of pets and add text (names, dates, epitaphs, stories) ("User Content"). You retain ownership of your User Content.

5.2. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, display and reproduce your User Content solely for the purpose of operating and providing the Service.

5.3. You represent that you have the right to upload your User Content and that it does not infringe third-party rights or applicable law.

5.4. Prohibited content. You must not upload content that is unlawful, offensive, hateful, harassing, sexually explicit, that depicts humans without their consent, or that infringes intellectual property or privacy rights.

5.5. We may, at our discretion, remove User Content that violates these Terms, without prior notice.

5.6. Guest book (visitor messages). On any memory, anyone — even without an account — may leave a short message (a condolence of up to 280 characters). The message is published only after the email address is confirmed; confirmation also automatically creates a user account, which serves only to record the authorship of the message (you do not sign in with it). The message is displayed publicly on the memory's page and signed with initials only (e.g. "J. N."); we never publish your email address.

5.7. Rules for messages. The prohibited-content rules in clause 5.4 apply to guest-book messages; in addition, they must not contain web links (URLs) or profanity. You are writing to the bereaved — keep them considerate.

5.8. Memory owner and moderation. The owner of a memory may hide any message on their memory and may also turn the guest book off entirely on their memory. We may, at our discretion, hide or remove a message that violates these Terms without prior notice; we may likewise block a user or selected email domains (e.g. disposable email addresses). You may remove a published message at any time using the permanent "delete my message" link from the confirmation email, without signing in.

6. Acceptable use

You agree not to: (a) misuse, disrupt, or attempt to gain unauthorized access to the Service; (b) use automated means to scrape or overload the Service; (c) use the Service for any unlawful purpose; (d) impersonate others.

7. Intellectual property

The Service, including its design, code, graphics and sprites (excluding User Content and third-party assets used under their own licences, e.g. Kenney CC0), is owned by us or our licensors and is protected by intellectual property law.

8. Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted access. We may modify, suspend or discontinue parts of the Service, and may update these Terms; material changes will be notified by email or in-app.

9. Disclaimers and liability

9.1. The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties.

9.2. Nothing in these Terms limits liability that cannot be limited by law (including liability for death or personal injury caused by negligence, fraud, or mandatory consumer rights).

9.3. Subject to clause 9.2, our total liability arising out of or in connection with the Service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, or for loss of data where you have not kept your own copies of uploaded photos.

10. Termination

10.1. You may stop using the Service and request deletion of your account at any time (or delete it directly via the "Delete account" feature) by contacting [email protected].

10.2. We may suspend or terminate your account if you breach these Terms or applicable law.

10.3. On termination, your right to use the Service ends. Certain provisions (e.g. intellectual property, liability, governing law) survive termination.

11. Governing law and disputes

These Terms are governed by the laws of the Slovak Republic, without prejudice to mandatory consumer protections of your country of residence within the EU. Disputes shall be subject to the courts of the Slovak Republic. EU consumers may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

12. Contact

ANCVAJ s. r. o.

Lúčna 1014/9, 014 01 Bytča, Slovakia

Company ID (IČO): 56 298 731 — Tax ID (DIČ): 2122266388 — VAT ID: SK2122266388

Email: [email protected]