Terms of Use
Last updated: 25 June 2026
These Terms of Use ("Terms") govern your access to and use of the mindelund.com website (the "Mindelnut" service) and related services (the "Service"), operated by ANCVAJ s. r. o., a company registered in the Slovak Republic (Commercial Register of the District Court Žilina, section Sro, insert No. 85196/L) under company ID (IČO) 56 298 731, with its registered office at Lúčna 1014/9, 014 01 Bytča, Slovakia ("we", "us", "our").
By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
1. The Service
mindelund.com (the "Mindelnut" service) is an online memorial garden for pets. The Service allows you to create memorial graves for your pets, light virtual candles, acquire memorial plots, upload pet photos, and care for memories.
2. Eligibility
You must be at least 16 years old (or the minimum age required to consent to processing of personal data in your country of residence) to create an account. By using the Service you confirm that you meet this requirement.
3. Accounts and sign-in
3.1. Sign-in uses a passwordless magic-link sent to your email address. You are responsible for keeping access to your email account secure.
3.2. You are responsible for all activity that occurs under your account. Notify us immediately at helpdesk@mindelund.com if you suspect unauthorized use.
3.3. You agree to provide accurate information and to keep it up to date.
4. Payments, candles and plots
4.1. Some features are free (e.g. a basic grave). Premium features — such as decorative grave types, memorial plots, and longer-burning candles — require payment.
4.2. Payments are processed by our third-party payment provider, Stripe Payments Europe, Ltd. (Ireland, EU). We do not store your full card details. By making a purchase you also accept the payment provider's terms. Note: payments are currently in test (MOCK) mode and will be enabled later.
4.3. Prices are shown inclusive or exclusive of VAT as indicated at checkout. We may change prices at any time; changes do not affect purchases already completed.
4.4. Digital content and right of withdrawal. Premium features are digital content supplied immediately. Where you are an EU consumer, by purchasing and requesting immediate access you acknowledge that you may lose your 14-day right of withdrawal once performance has begun, to the extent permitted by Slovak law and the EU Consumer Rights Directive.
4.5. Refunds. Except where required by mandatory consumer law, purchases of digital content are non-refundable once delivered. Refund requests may be sent to helpdesk@mindelund.com.
4.6. Candle validity / neglect. Candles and certain memorial states have a limited duration (e.g. a candle burns for a set period). This is a feature of the Service and not a defect.
5. User content (photos and memorials)
5.1. You may upload photos of pets and add text (names, dates, epitaphs, stories) ("User Content"). You retain ownership of your User Content.
5.2. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, display and reproduce your User Content solely for the purpose of operating and providing the Service.
5.3. You represent that you have the right to upload your User Content and that it does not infringe third-party rights or applicable law.
5.4. Prohibited content. You must not upload content that is unlawful, offensive, hateful, harassing, sexually explicit, that depicts humans without their consent, or that infringes intellectual property or privacy rights.
5.5. We may, at our discretion, remove User Content that violates these Terms, without prior notice.
6. Acceptable use
You agree not to: (a) misuse, disrupt, or attempt to gain unauthorized access to the Service; (b) use automated means to scrape or overload the Service; (c) use the Service for any unlawful purpose; (d) impersonate others.
7. Intellectual property
The Service, including its design, code, graphics and sprites (excluding User Content and third-party assets used under their own licences, e.g. Kenney CC0), is owned by us or our licensors and is protected by intellectual property law.
8. Availability and changes
We aim to keep the Service available but do not guarantee uninterrupted access. We may modify, suspend or discontinue parts of the Service, and may update these Terms; material changes will be notified by email or in-app.
9. Disclaimers and liability
9.1. The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties.
9.2. Nothing in these Terms limits liability that cannot be limited by law (including liability for death or personal injury caused by negligence, fraud, or mandatory consumer rights).
9.3. Subject to clause 9.2, our total liability arising out of or in connection with the Service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, or for loss of data where you have not kept your own copies of uploaded photos.
10. Termination
10.1. You may stop using the Service and request deletion of your account at any time (or delete it directly via the "Delete account" feature) by contacting helpdesk@mindelund.com.
10.2. We may suspend or terminate your account if you breach these Terms or applicable law.
10.3. On termination, your right to use the Service ends. Certain provisions (e.g. intellectual property, liability, governing law) survive termination.
11. Governing law and disputes
These Terms are governed by the laws of the Slovak Republic, without prejudice to mandatory consumer protections of your country of residence within the EU. Disputes shall be subject to the courts of the Slovak Republic. EU consumers may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
12. Contact
ANCVAJ s. r. o.
Lúčna 1014/9, 014 01 Bytča, Slovakia
Company ID (IČO): 56 298 731 — [DOPLNIŤ: DIČ / IČ DPH]
Email: helpdesk@mindelund.com